Adopting and improving transparency in business is helping companies to succeed.
Transparency in business is all the rage these days. It’s all about being open and accountable for your business operations. In today’s society, where employees and customers are expecting more, improving the transparency in your business is not a bad route to follow. In fact, it can actually improve sales, make employees happier at work, and improve the health of your business’s future.
Here are some tips to get you started.
Treat your employees like adults.
Employees aren’t fragile. If you have something to say to them, just say it. Don’t attempt to sugarcoat bad news or beat around the bush – they will know that you’re trying to spare them. Deliver it honestly, and work with them to find a mutual conclusion. Your workforce will appreciate your honesty and openness in the long run.
Don’t fake it.
It’s illogical to expect someone to have the perfect answer in every situation. Sometimes it makes more sense to take a step back and allow another professional to handle the question or situation. People often know when someone is telling the half-truth or fibbing completely, so it’s worth sticking to what you know instead of faking your skills.
Explain your decision.
Whether it’s good or bad news, keep your employees in the loop. Explain to them why you’ve made certain decisions and what you expect out of them moving forward. Be honest, and your employees will understand your motive with clarity.
Respond to clients.
When a customer has a question or concern, aim to address it promptly. No one likes to wait around for days for a company to respond. The better your rapport with the clients, the more likely he or she will be to rate you highly.
As a business owner, not only should you work to improve the transparency of your business, but also to protect it. When you need help finding the right business insurance cover for your needs, visit Chambers & Company Insurance Brokers today to get started!